Melanie Baird
122 Junipero Ave., #A
Long Beach, CA 90803
562.713.5656
Golden
Gate University, San Francisco, CA
B.S.,
Computer Information Systems, 2000.
Graduated
with Honors.
Provide technical support in all facets of their interface within the GD&C network. Duties include: Laptop and desktop issue resolution, configuration and troubleshooting. Remote access via Cisco VPN Client, dial-up, DSL and Cable MODEM, wireless connectivity, router setup and configuration. Outlook configuration and troubleshooting of .PST and .OST related issues and 1st level triage of Exchange. Provide training for new employees within the IT department and act as substitute office trainer. Developed and designed Support Center Intranet site.
March 2001 – March 2002 All Hotels Ltd. ,
Edinburgh,
UK
Lead Programmer
Analyst
Performed systems analysis and programming of
in-house systems and web content, hotel reservation systems, and search engines
utilizing Java servlets, HTML, with database integration. Lead the design project to restructure www.all-aboard.com and served as project
manager for system implementation and design projects.
February 2000 – March 2001 Publicis Technology,
San
Francisco, CA
Lead Developer
Performed systems development as project lead on multiple projects involving server side includes, user and administrator interfaces utilizing JavaScript, Cold Fusion, Access and CGI forms. Developed project plans and wrote technical specifications documentation for the production team.
May 1996 – June 1998 Context
Integration,
Notes Dev./Systems Admin.
Performed systems development of multiple Notes applications including: issues resolution, equipment tracking, human resources functions and software inventory tracking system. Performed Notes system migration from Unix to NT. Authored project business justifications and performed training of help desk staff in OS and Notes system fundamentals. Promoted twice.
1996 – 2000 Melba
Toast, Mfg.
Client
Development/Developer
Performed client development and development for own personal web design firm.
Professional
Experience – Legal
June 1990 – January 1993 USAA,
June 1994 – May 1996 Long
Beach, CA
San
Francisco, CA
Staff Counsel Secretary
Performed standard legal secretarial duties. Acted as in-house trainer for the technical support staff, secretarial pool, and attorneys on PC operations.
1988 – 1990 Lewis,
D'Amato, Brisbois
&
Bisgaard,
Santa
Ana, CA
Legal Secretary
Performed
standard legal secretarial duties.
1985 – 1988 Law
Offices of Michael Michel,
Santa
Ana, CA
Legal
Secretary
Performed
standard legal secretarial duties.